How can I understand if my transfer that is online has authorized?
Your on line receipt shall show whether your transfer had been approved. You call us if we need more information to approve your transfer, weвЂ™ll have. Once the transfer is complete, you will get a contact together with your tracking quantity (MTCN).
How can I monitor my transfer?
You may monitor the status of one’s cash transfer with the Track transfer service on line. All that’s necessary may be the monitoring quantity (MTCN) thatвЂ™s offered in your repayment receipt. You may also look at the information on your transfer in the History page in the app that is mobile or in the current task area on westernunion.com.
Am I Able To get a receipt for my online cash transfer?
A receipt is supposed to be delivered to your email that is registered address your transfer is complete. You can even look at the information on all of your transfers in the History page into the mobile application, or perhaps in the real history section on westernunion.com.
What Exactly Is an MTCN?
The monitoring quantity (MTCN) is a code that is unique to your transfer. You will get the MTCN on your money transfer receipt when you send money online. Your receiver will require this monitoring quantity once they pick up their funds, and it will be used to trace your transfer. Please don’t share this true quantity with anybody except that your intended receiver.
just how can my receiver register to get a money transfer to a banking account in Jamaica?
Just before can select within the money, youвЂ™ll receive a SMS, a message or a call from the representative in order to elect to register at a real location or via on the web registration.
HereвЂ™s exactly what need that is youвЂ™ll provide for enrollment:
Take note that GraceKennedy will finish the verification necessary to ensure that the receiver has the offered bank-account. The verification procedure might use up to 2 company days and will be cancelled within 8 times should your enrollment is certainly not complete.
may i cancel my money that is online transfer?
An online cash transfer may be terminated as long as it offers maybe not been gathered because of the receiver within the location nation or if the funds haven’t been credited to your receiverвЂ™s banking account or mobile wallet, or if perhaps the repayment had not been finished as a result of technical problems.
If you want to cancel your cash transfer, please contact us.
how can a refund is got by me for my cash transfer?
You are able to request a reimbursement by calling our customer support. You will want to provide your cash transfer details for verification, such as the monitoring quantity (MTCN).
Upon increasing a reimbursement demand, youвЂ™ll be assigned a solution quantity to trace the status of one’s reimbursement. YouвЂ™ll additionally obtain the status on your own subscribed e-mail target.
the length of time does it decide to try refund my transfer?
After we get your reimbursement request, your cash transfer details are verified, along with your demand will be prepared. In the event your reimbursement demand is authorized, the amount of money is supposed to be credited back again to the money supply you utilized to fund the transfer. For card transfers, with respect to the issuing bank, it might take 7-14 times your money can buy appearing regarding the card. For POLi transfers, it’ll often use up to 5-7 company times for the funds to be refunded right back to your money.
In the event the account, that you simply utilized to finance the transfer is inactive, invalid or closed please contact our Customer Care.